Help that keeps cases moving
Quick answers, on-demand training, and live help, all in one place and ready when you are.
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Frequently Asked Questions
How good is Neos support, really?
Customers rate Neos support 4.9 out of 5, and most support tickets are resolved within 24 hours. The Knowledge Base has 900+ how-to articles, so many answers are just a quick search away.
Do I need to log in to use the Neos Knowledge Base and Learning Hub?
The Knowledge Base lives inside Neos, so you'll need to be logged in to reach it. Just click the Help (?) icon. The Learning Hub is fully accessible, so you can watch tutorials any time at neoshub.assemblysoftware.com.
How do I contact Neos support?
The quickest way to reach us is to open the Support portal from the Help (?) icon in Neos and click Get Support. Send your question, and a member of our support team will follow up to help. You can submit a request at any time.
Is live training included or an extra cost?
Self-paced learning is free with Neos, including the Knowledge Base, Learning Hub videos, on-demand webinars, and Neos University courses. Sessions scheduled with a Neos trainer can be booked here. Just choose your topic and time.
Can my whole team use the Neos training resources?
Yes. The Neos Learning Hub is open to everyone at your firm, and the Knowledge Base is available to anyone with a Neos login, from paralegals to partners. Everyone learns at their own pace, on their own schedule.