Support

Help that keeps cases moving

Quick answers, on-demand training, and live help, all in one place and ready when you are.

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Knowledge Base

Short how-to articles you can search and solve in minutes, right when you need them.

Learning Hub

On-demand videos and guided lessons that turn Neos features into everyday firm habits, at your pace.

Schedule Training

Get hands-on guidance built around your firm’s workflows, led by a Neos specialist.

Additional Resources

Neos Status

Neos University

Legacy Platforms

Needles Support Center

Trialworks Support Center

Frequently Asked Questions

How good is Neos support, really?

Customers rate Neos support 4.9 out of 5, and most support tickets are resolved within 24 hours. The Neos Support Center has 1,000+ articles, so many answers can be found with just a quick search.

How do I access Neos support?

Click the (?) icon in Neos and select Start a Chat. Ana, your AI support assistant, takes your question and surfaces the relevant documents. If you need a person, you can ask for a live support agent. You can submit a request at any time.

Is live training included or an extra cost?

Self-paced learning is free with Neos, including the Knowledge Base, Learning Hub videos, on-demand webinars, and Neos University courses. Sessions scheduled with a Neos trainer can be booked here. Just choose your topic and time.

Can my whole team use the Neos training resources?

Yes. The Neos Learning Hub is open to everyone at your firm, and the Knowledge Base is available to anyone with a Neos login, from paralegals to partners. Everyone learns at their own pace, on their own schedule.