Support

Help that keeps cases moving

Quick answers, on-demand training, and live help, all in one place and ready when you are.

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Knowledge Base

Short how-to articles you can search and solve in minutes, right when you need them.

Learning Hub

On-demand videos and guided lessons that turn Neos features into everyday firm habits, at your pace.

Schedule Training

Get hands-on guidance built around your firm’s workflows, led by a Neos specialist.

Additional Resources

Neos Status

Neos University

Legacy Platforms

Needles Support Center

Trialworks Support Center

Frequently Asked Questions

Customers rate Neos support 4.9 out of 5, and most support tickets are resolved within 24 hours. The Knowledge Base has 900+ how-to articles, so many answers are just a quick search away.

The Knowledge Base lives inside Neos, so you'll need to be logged in to reach it. Just click the Help (?) icon. The Learning Hub is fully accessible, so you can watch tutorials any time at neoshub.assemblysoftware.com.

The quickest way to reach us is to open the Support portal from the Help (?) icon in Neos and click Get Support. Send your question, and a member of our support team will follow up to help. You can submit a request at any time.

Self-paced learning is free with Neos, including the Knowledge Base, Learning Hub videos, on-demand webinars, and Neos University courses. Sessions scheduled with a Neos trainer can be booked here. Just choose your topic and time.

Yes. The Neos Learning Hub is open to everyone at your firm, and the Knowledge Base is available to anyone with a Neos login, from paralegals to partners. Everyone learns at their own pace, on their own schedule.