G2 has published its Summer 2026 Index Reports for the AI Legal Assistant category. Firms using Neos rate it above the category average on user adoption, quality of support, and ROI in the Implementation Index. Additionally in the Summer Reports, Neos continues to hold G2 Leader status in Legal Case Management.
These reports come from verified customer reviews, validated by G2 user identity, and is not influenced by vendor spend.
Here is what the reports say.
99% average user adoption
Assembly leads this category with a 99% across firms surveyed, in the category that holds the most weight. Most others average 74% which can mean 1 in 4 seats go unused.
Software built for how your firm already works gets used. When a generalist platform is adapted, workflows start getting workarounds that slow adoption.
Nearly 50% faster to go live, with ROI in 6 months
Firms report going live on Neos in 1.4 months against a category average of 2.68, and reaching ROI in 6 months against a category average of 8.53.
The two numbers are connected. A firm that takes twice as long to get live has twice as long for people to build workarounds before the system is ready to replace them, and every month before go-live is a month the investment is not returning anything.
98% quality of support
Assembly's support ranks 4.9 out of 5 internally, which is important because support can be where case management software is won or lost.
Why the numbers look like this
Assembly has built case management for plaintiff firms for over 40 years. The workflows, the terminology, the case types, and the intake logic reflect how plaintiff firms actually run cases. Neos is the product that comes out of that.
That is also why the intelligence works. NeosAI pulls context from what's already in the case file you've already built, which is why it works. Nobody has to upload more documents, re-enter notes, or rebuild the case timeline, so there's one less reason for a paralegal to go back to doing it by hand.
You can read reviews from our customers on our Neos G2 profile.
See it on your own cases
Fifteen minutes on your actual caseload tells you whether Neos fits. Schedule a consultation with our team.
