Despite a challenging environment, with fewer cars on the road, accident claims in 2020 were still dramatically impacted by accident statistics. This means many personal injury practices are navigating an interesting new landscape. In a challenging 2020, Assembly discovered some significant findings in its own client community.
Here’s an overview of some of the key findings. We hope this information will be helpful for your firm as it navigates the new normal.
What we found…
Assembly has a large and diverse set of clients, and we’re proud to have helped many of our clients navigate through this difficult period. We found that by embracing cloud technology and remote work, many clients were able to keep their firms open and continue serving clients, despite the changing circumstances.
However, we also found that there were many firms that were not set up to work from home effectively, particularly because their case management software was installed on a local server. Some had to scramble to set up remote access to their servers or purchase new laptops and equipment just to be able to work from home. This was a stark reminder of the importance of having the right tools in place for a flexible work environment.
Looking ahead...
Now as the economy opens up and there are more cars on the road, there will likely be more potential cases for personal injury attorneys going forward. To ensure your firm is prepared and positioned for growth in the months ahead, here are some key findings and takeaways from our clients.
Key finding #1: Remote work is a long-term trend. With the rise of cloud-based software and the pandemic, remote work is here to stay. Personal injury firms that are on the cloud will be able to continue to serve clients effectively regardless of where their attorneys and staff are located.
Key finding #2: New Entrants = New Opportunities. With the influx of new, inexperienced drivers on the road, personal injury firms should be prepared to see an increase in accident cases.
Key finding #3: Law firms need to be ready to scale their business. With growing auto accident caseloads, law firms should ensure they have the tools in place that will let them manage their caseload at any volume.
Conclusion
The coronavirus pandemic presented significant challenges for all businesses, but personal injury law firms faced unique challenges because of the reduced number of cars on the road. However, the pandemic has also created new opportunities, with new drivers entering the roads and a long-term shift to remote work accelerating the adoption of cloud-based software.
Personal injury law firms that embrace these changes and adapt their practices and technology will be well-positioned to navigate these challenges and capitalize on new growth opportunities. To learn more about how cloud-based case management software can help your firm, schedule a demo of Neos today.
